Support

Can’t find what you are looking for?

Just get in contact with your Serviceteam by phone or by e-mail.

We want to help you as quick as possible. Therefore please be prepared and have your boon. associated cell phone number and the answer to your security question ready.

What is boon.?

boon. is your payment app for smartphones and smartwatches.

How do you make payments with boon.? Simply add your boon.Card to your smartphone wallet, unlock your phone, and hold it against the terminal. It’s as simple as that.

Oh, and boon. also works for online and in-app payments, of course.

Where can I make payments?

You can make payments at any contactless terminal that accepts Mastercard. Your card details also work for online and in-app payments, of course.

If you are already verified for boon.PLUS you can also use boon. abroad and on foreign websites. Don’t have boon.PLUS yet? Verify yourself quickly and free of charge in your boon.App.

What are the benefits of boon.?

boon. offers a wide range of benefits:

Quick, convenient payments via smartphone or smartwatch
An overview of all transactions
Security – merchants cannot see your bank- or credit-card details
Quick, convenient and direct top-ups of your boon. account by credit card – your credit is available immediately
No hidden costs

What devices and countries support boon.?

boon. works on all iPhones running iOS 11 (or later). You need the latest version of iOS for Apple Pay.

boon. is available in the Google Play Store for Android devices running Lollipop 5.0 or later.

Oh, and you can of course link your boon.Card to lots of smartwatches.

The app is available in the App Store and the Google Play Store in Germany, Austria, France, the United Kingdom, Ireland, Italy, Switzerland, Spain and Slovakia.

How do I recognise a contactless terminal?

You can recognise a contactless terminal from the NFC symbol displayed on it.

The symbol may be on the top, on the side or depicted as a small image on the display, depending on the terminal. Some shops may also have a PayPass or Apple Pay logo displayed at the entrance.

How do I add my boon. Card to Apple Wallet or Google Pay?

In the boon. Card menu, you’ll find an option ‘Add to Apple Wallet’ or ‘Add to Google Pay’, depending on your operating system. Please tap there and follow further instructions to add your boon. Card to your device. Once your card has been successfully added you can select it as a preferred payment card.

How can I pay using boon.?

To make contactless payments with an iOS device simply add your boon. Card to Apple Wallet, hold your iPhone over the terminal display and place your finger on the Touch ID sensor or double-click the side button, if you have Face ID enabled. On Apple Watch, double-click the side button and hold the watch up to the reader.

With an Android device simply unlock your smartphone and hold close to the contactless terminal – done! You will receive a push notification for the successful payment. For payments below 25€ it is even sufficient to simply wake your phone up and hold it close to the contactless terminal.

To pay online, just use your boon. Card details in the app during the normal checkout process.

What is the boon. card and what can I use it for?

The boon. Card is a credit card including CVC code and expiry date, which you can use as normal during checkout while shopping online. The amount charged is deducted from your boon. balance. You can find your card details in the boon. Card menu.

What does boon. cost?

boon. is free of charge for you. There are no additional or hidden fees.

Can I pay using boon. even if I don’t have an active internet connection?

boon. can be used without an active Internet connection.

Can I order a plastic card?

Would you like a „real“ boon.Card in addition to your virtual one? Then simply switch to our new product boon.PLANET*!
boon.PLANET can do everything boon. does – and much more!

Make payments quickly and conveniently using your virtual boon.Card. Enjoy the benefits of a real bank account, and carry out bank transfers and standing orders. You can also optionally get the plastic boon.Card to make payments without your smartphone and withdraw cash worldwide. And, of course, boon.PLANET has also no monthly fees.

Are there fees when I make payments abroad?

With boon., you can send annoying fees packing – forever. Because boon. can be used worldwide without any foreign transaction fee or other surcharges on the exchange rate.

We use the average exchange rate by MasterCard, which is calculated on a daily basis.

Please remember that you need boon.PLUS to pay abroad. Don’t have boon.PLUS yet? Verify yourself quickly and free of charge in your boon.App.

Can I use boon. to withdraw money from cash machines?

It is not possible to withdraw money from cash machines using boon.

What is Google Pay?

Google Pay is the fast, simple way to pay in millions of places – online, in stores, and more. It brings together everything you need at checkout and keeps your payment info safe in your Google account until you are ready to pay.

boon. with Google Pay is available in Ireland, the UK, Germany, France, Italy and Spain for all smartphones with Android Lollipop 5.0 or higher.

How do I set up Google Pay?

Google Pay is pre-installed on selected devices. If your device does not have the app, simply download it from the Google Play Store. Google Pay requires that you sign in to your Google account before registering a credit or debit card.

Which smartwatches are supported?

Link your boon.Card to the smartwatch of your choice:

Apple Watches running watchOS 2 or later
Watches with Android Wear and NFC functionality
Fitbit (Ionic, Versa)
Garmin (vívoactive® 3, Forerunner® 645, fēnix® 5)
wena pay (wena wrist pro, wena wrist active)
SwatchPAY! (Blackback Pay!, Pastel Pay!, Chic Pay!, Magic Pay!)

Can I use boon. with Fitbit Pay?

In order to use boon. with Fitbit Pay, download the Fitbit app. Open the app on your Fitbit watch (Ionic or Versa). Tap ‘Wallet’ and follow the instructions to add your virtual boon. Card. Enter the card details which can be found under ‘boon. Card’ in your boon. app. Once your boon. Card is added successfully to the Fitbit Wallet, you can use boon. to make payments with Fitbit Pay.

Fitbit is available for boon. in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

How do I use boon. with Garmin Pay?

boon. with Garmin Pay™ works simply by downloading the Garmin Connect app. Open the app and pair it using Bluetooth. Then select Garmin Pay™ and follow the on-screen instructions to enter the card information which can be found under ‘boon. Card’ in your boon. app. Now you can select the card on your watch when you make a payment.

You can use your vívoactive® 3, Forerunner® 645 or fēnix® 5 smartwatch from Garmin to pay with boon. in Ireland, the UK, Germany, France, Italy, Spain and Switzerland.

How do I use boon. with SwatchPay?

A SwatchPAY! Watch is a Swatch you can pay with! The watch uses a virtual card, linked to a real payment card.

To link your payment card to your SwatchPAY! Watch you need to go to one of the selected Swatch stores and use an available SwatchPAY! Box. Visit www.swatch.com to find out more about the selected stores.

How do I use boon. with wena by Sony?

In order to use boon. with wena by Sony, download the wena app to your phone and connect the app to your wena wrist pro or wena wrist active. Open ‚wena pay‘ from the wena app menu and create an account. Afterwards, push ‚ADD CARD‘ and follow the instructions to add your virtual boon. Card. Enter the card details which can be found in the [boon. Card] menu. Once your boon. Card is added successfully to your wena app, you can use boon. to make payments with Sony wena.

To make payments simply push the power key three times until the card icon is displayed. Payment is activated after 2 seconds from here and for 60 seconds with a visible countdown.

How do I set up & use boon. with my Android Smartwatch?

Android smartwatches can be used if they support NFC transactions, use the Wear OS operating system and have Google Pay installed.

After setting up boon. on your smartphone, you need to add your boon. Card to the Google Pay wallet of your smartwatch. Screen lock must be enabled on your smartwatch for security purposes.

For performing payments, activate Google Pay on your smartwatch and simply hold it on the contactless payment terminal and wait until the terminal confirms the payment. For the moment, it is available in Ireland, the UK, Germany, France, Italy and Spain.

Can I switch back to my old boon. app at any time?

As neither Apple nor Google Store allow you to use an older app version, it is not possible to switch back once you have carried out the update.

If you have any feedback (for example regarding the new design), please feel free to write to us.

What does the name boon. stand for?

‘Boon’ means ‘benefit’ and reflects what boon. is meant for: being a benefit for your daily life in all payment activities.

Can I withdraw money from cash machines?

Would you like to be able to withdraw money from ATMs? Then simply switch to our new product boon.PLANET*!
boon.PLANET can do everything boon. does – and much more!

Registration

How do I upgrade to boon. Plus?

You can upgrade to boon. PLUS for free via the app or by sending an email to the service team. To upgrade, you need to submit documents for your address and identity verification.

Address verification:
You can submit:
One colour scanned or photographed copy of the original documents
OR
Two online documents / monthly statements from two different providers that you may have received via email. Screenshots cannot be accepted as proof.

Please choose from the following documents:

Identity card (front and back of the card; it should have your address on it)
Residence permit

Documents that can be up to 12 months old:

Tax assessment from the tax office
Application for local taxes (Spain only)

Documents that can be up to 3 months old:

Bill (e.g. electricity, landline, water) or letter from your utility provider; mobile phone bills are not accepted.
Bank or credit card statement
Judicial order (e.g. execution of a will, letter from an insolvency administrator)
Proof of official benefits (e.g. housing allowance, tax credit, pension payment)
Registration certificate

Identity verification:

Please provide us with a colour scanned or photographed copy of one of the documents listed below (all four corners of the document must be visible):
Passport
Identity card (cannot be used to verify identity if being used to verify address)
Residence permit (cannot be used to verify identity if being used to verify address)
Driving licence

It may take up to two business days to verify your documents and upgrade. You will receive a push notification when your account is upgraded to boon. PLUS.

What languages are supported?

boon. automatically selects the language setting for your device. After you change the language for your device, the language setting for boon. will change automatically the next time you log in.

boon. supports German and English#money,French, Italian and Spanish.

What should I do if my upgrade to boon. Plus fails?

To upgrade, you need to submit documents to verify your address and identity. We are only allowed to accept very specific documents and strict rules apply (e.g. must be colored, all corners visible, …).

If we are unable to verify your address and identity, we must decline your request but will notify you by email as to why we couldn’t accept it.

Can I have more than one account?

Only one account per customer is allowed at the same time. If you open multiple accounts, we will ask you to choose one and close the rest for you.

What details do I need to provide to register?

For security and legal reasons the boon. app will ask you to enter your mobile number and some personal details such as your name, date of birth, home address and email address.

What is the minimum age for using boon.?

The minimum age for using boon. is 18.